From time to time the items in the gift boxes may differ slightly in colour, style or design from those shown, this is sometimes unavoidable due to the availability of stock from suppliers and manufacturers, However we guarantee that all of the products you receive will be of the same outstanding quality. And we will always substitute with an item of similar or higher value.
We hope you are happy with your purchase. If, for some reason however you are not completely satisfied, you can contact us and return your product for a full refund within 7 days of delivery, or for an exchange within 30 days. Please telephone us for a reference number before sending the item/s back so that it can be processed accurately. Please be aware that you are responsible for the return postage costs and that refunds will only be given if the goods are returned in a fully saleble condition.
Distance Selling Act:
Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 7 days of receipt of the goods without giving a reason. You must bear the cost of return postage and a refund will be given as soon as goods are received in good condition. We recommend you do so via a recorded system as we cannot be held liable for any that go missing upon return). Please note delivery costs will not be refunded.
All UK orders are shipped via Royal Mail signed for delivery and tracking numbers are available on request. We aim to ship all orders within 1-2 working days, and UK orders will usually arrive 1-2 days after shipping although this cannot be guaranteed.
For EU and Worldwide delivery arrival time can be up to three weeks, but is usually considerably faster.